Privacy Notice

PRIVACY NOTICE

EFFECTIVE DATE: 7 JULY 2025

At Vortex Creative Sdn Bhd (Company No. 201601027918/1198857-V)/Vortex Design (Company No. 201303086094/002215348-K) (“we”, “us,” or “our”), we are committed to safeguarding your privacy. This Privacy Notice describes how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act (PDPA) 2010.By engaging with our services or interacting with us in any way, you acknowledge and agree to the collection and processing of your personal data as described in this notice.
The data controller and user of your personal data is:

Vortex Creative Sdn Bhd (Company No. 201601027918/1198857-V)

41-3AA (3rd Floor), Jalan PJU 1/3C
Sunwaymas Commercial Centre
47301 Petaling Jaya, Selangor, Malaysia

Email: legal@vort3x.com
Phone: 03-7803 0318
Website: vort3x.com

We collect and process the following types of personal data in relation to the services we provide:
1. Personal identification information: Name, contact details (email, phone number).
2. Business information: Company name, business address, business contact details.
3. Others: Billing address, payment method (credit/debit card), invoicing details, Tax Identification Number (TIN), Social media handles, creative assets (logos, designs).
We collect and process your personal data for the following purposes:
1. To communicate with you regarding project details, deliverables, timelines, and payments.
2. To send you information regarding our services, updates, offers, or newsletters (with your consent).
3. To provide customer support.
We may share your personal data with trusted third parties’ providers that assist us in delivering our services. We may disclose personal data to regulatory authorities or other third parties when required by law, court order, or other legal processes.
We will retain your personal data for as long as it is necessary for the purposes outlined above or as required by law. After the retention period, your personal data will be securely deleted or anonymized.
As a data subject, you have the following rights under the PDPA:
1. You have the right to request a copy of your personal data that we hold.
2. If you believe any personal data we hold about you is incorrect or incomplete, you may request that it be corrected.
3. If you have given consent for us to use your data (e.g., for marketing), you may withdraw that consent at any time by contacting us.
4. You may request that we delete or anonymize your personal data, subject to any legal obligations that require us to retain it.
5. To exercise any of these rights, please contact us at: legal@vort3x.com
We use appropriate technical and organizational measures to ensure that your personal data is protected from unauthorized access, disclosure, alteration, and destruction. This may include but not limited to using encryption for sensitive data transmission, restricting access to personal data within our organisation on a need-to-know basis.
While we may request certain personal data to carry out the services you have requested, failure to provide the necessary data may result in our inability to fulfil those services.
In certain circumstances, your personal data may be transferred to, and processed in, countries outside Malaysia. If we transfer your personal data to countries outside Malaysia, we will ensure that adequate safeguards are in place to protect your data in compliance with applicable laws.
We reserve the right to update or amend this Privacy Notice from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this notice periodically to stay informed about how we are protecting your personal data.
By continuing to use our services or interacting with us, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Notice.